Return and refund policy for services

What this policy covers

Vlixaroxthral primarily delivers coaching and planning services rather than physical goods. This document addresses paid service packages, individual sessions purchased in advance, and related administrative fees. If you purchase downloadable materials in the future, separate terms may apply at checkout.

Cooling-off and statutory rights

If you reside in a jurisdiction that grants a statutory withdrawal period for distance contracts, you may cancel within that period without giving a reason, provided services have not yet begun with your agreement. Where you have expressly requested early performance and that performance has started, you may be responsible for the value of work completed up to the time of cancellation, as permitted by law.

We will confirm your eligibility for cooling-off rights in writing when you purchase a package, including any non-refundable components clearly identified before payment.

Voluntary cancellations and rescheduling

You may cancel or request to reschedule a future session by email or phone using the contact details above. Cancellations received at least forty-eight hours before the scheduled start time may receive a full refund for that session’s fee or a credit toward a new date, at your choice. Cancellations within forty-eight hours may be charged at the agreed per-session rate because preparation time and calendar slots cannot always be reassigned on short notice.

Repeated late cancellations may be addressed through a conversation about scheduling expectations; we aim to resolve friction collaboratively before adjusting terms.

Studio-initiated changes

If we cancel a session for operational reasons, you will receive a full refund for that session or a rescheduled appointment at no additional charge, whichever you prefer. If we discontinue a service line before your package is complete, we will offer a pro-rata refund for unused sessions or an alternative arrangement you accept in writing.

Chargebacks and billing disputes

Please contact us before initiating a chargeback or payment dispute so we can review invoices, session logs, and refund eligibility. Chargebacks may take additional time to resolve and can temporarily pause service delivery until the payment network completes its review.

Non-refundable and pass-through costs

Third-party fees or materials ordered on your behalf may not be refundable once the order is placed with the supplier. Administrative or onboarding fees disclosed at checkout may be non-refundable after any applicable cooling-off period ends, because they cover setup work performed at the start of the relationship.

Refund processing

Approved refunds are returned to the original payment method within fourteen business days unless a payment processor requires additional time, in which case we will communicate the expected timeline. Credits for future services remain on your account until used or until they expire according to the date stated in your agreement.

Questions

If any part of this policy is unclear, email us with your booking reference and we will explain how it applies to your situation. We keep internal notes of refund decisions to ensure consistent treatment across clients.